ORDERS

We strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders once they have been placed. Please double check your shipping address prior to placing your order, as this cannot be updated after an order is placed.

No. Discount codes cannot be applied to previous purchases or combined with other offers.

No, only one discount code can be applied per order.

Preorder items are sold before they are in stock at our warehouse. You will be charged at the time of purchase for an item purchased on pre-order to reserve the inventory, then you will receive a shipping confirmation email once the order ships.

This usually happens when the billing zip code you have entered on your order doesn’t match the billing zip code on the credit card you’re trying to use. As for the pending transaction, some banks will hold your funds for a couple of days but will not validate the charge. These charges usually drop off of your bank account within 1-7 days.

Shipping

Most products are shipped from our warehouse in Virginia via USPS or UPS, depending on the shipping method selected at checkout.

Please note that some products are shipped directly from the vendors via UPS, USPS or FedEx and may arrive in separate packages.

For orders placed after 2 PM EST, delivery times will go into effect the following business day.

Please review the Shipping Policy for more information.

When packages appear to be missing, it is usually one of the following situations:

The package may have been delivered to a neighbor's home. 

The package has been delivered to a different spot than normal on your property. 

The shipping carrier marked the order as delivered before it actually has been. 

If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!

Unfortunately, no. We hope to in the future!

Returns

If the original tag is attached and the item is unused, unworn, and unwashed, we'll take it back within 30 days of the item being delivered to your door for a refund.

For your convenience, a free Return Shipping Label is included in your shipment.

To initiate the return, go to www.maxwellandgeraldine/returns, enter your order number, and indicate which item(s) you’d like to return.

Securely repackage your merchandise. We provide a resealable shipping bag that you can use if you hold on to it. 

You may drop your package off at any USPS Drop Box or USPS Store Location. Please allow 2-3 weeks for a return to be processed. Due to increased volume and the impact of COVID-19, returns processing is delayed.

We set up our system to make returns as simple and painless as possible. It’s simply faster and easier for you to return your package and order a new item, than initiate an exchange.

Please allow up to 2-3 weeks for your refund to be processed once the returned package has been received at our warehouse. Due to increased volume and the impact of COVID-19, returns processing is delayed. Please allow additional time for your return to be processed as we have implemented additional precautions in our warehouse to ensure the safety of our team. You will not get an email notification when your refund is processed. The refund will automatically post to your account. Depending on your bank, refunds may not be posted on your statement for another 2-3 business days.

Yes. We accept returns within 30 days of the item being delivered to your door. For your convenience, we’ve included a Return Shipping Label in your package. If you do not have a label in your package, you can download a abel at: www.maxwellandgeraldine/returns.

If you are returning a gift, we are more than happy to offer an exchange or store credit for the return. Please contact customer service via email, chat, or phone to make sure we have all of your information. 

Yes! You may return items from more than one order together. To initiate the return, go to www.maxwellandgeraldine/returns, enter your order number, and indicate which item(s) you would like to return.