Return Policy

HOW DO I RETURN AN ITEM?

  • If the original tag is attached and the item is unused, unworn, and unwashed, we'll take it back within 30 days of the item being delivered to your door for a refund.**
  • To initiate the return, go to www.maxwellandgeraldine.com/returns, enter your order number and email, then simply indicate which item(s) you’d like to return.
  • Securely repackage your merchandise. We provide a resealable shipping bag that you can use if you hold on to it.
  • You may drop your package off at any USPS Drop Box or USPS Store Location. Please allow 2-3 weeks for a return to be processed. Due to increased volume and the impact of COVID-19, returns processing is delayed.

HOW DO I EXCHANGE AN ITEM?

  • If the original tag is attached and the item is unused, unworn, and unwashed, we'll take it back within 30 days of the item being delivered to your door for an exchange.**
  • We set up our system to make exchanges as simple and painless as possible.
  • To initiate the return, go to www.maxwellandgeraldine.com/returns, enter your order number and email, then simply indicate which item(s) you’d like to exchange.***
  • Securely repackage your merchandise. We provide a resealable shipping bag that you can use if you hold on to it.
  • You may drop your package off at any USPS Drop Box or USPS Store Location. Please allow 2-3 weeks for the returned item(s) to be processed for the exchange. Due to increased volume and the impact of COVID-19, exchange processing is delayed.

HOW LONG BEFORE I SEE MY REFUND?

  • Please allow up to two-three weeks for your refund to be processed once the returned package has been received at our warehouse. Due to increased volume and the impact of COVID-19, returns processing is delayed. Please allow additional time for your return to be processed as we have implemented additional precautions in our warehouse to ensure the safety of our team. You will not get an email notification when your refund is processed. The refund will automatically post to your account. Depending on your bank, refunds may not be posted on your statement for another 2-3 business days.

 ARE RETURNS FREE?

  • Yes. We accept returns within 30 days of the item being delivered to your door. To initiate the return, go to www.maxwellandgeraldine/returns, enter your order number and email, then simply indicate which item(s) you’d like to return.

 HOW DO I RETURN A GIFT?

  • If you are returning a gift, we are more than happy to offer an exchange or store credit for the return. Please contact customer service via chat or email at support@maxwellandgeraldine.com to make sure we have all of your information. 

 CAN I SHIP MULTIPLE RETURNS BACK TOGETHER?

  • Yes! You may return items from more than one order together. To initiate the return, go to www.maxwellandgeraldine/returns, enter your order number and email, then simply indicate which item(s) you’d like to return.

** Any purchase made during a sale or with a discount applied may be limited to exchanges only.

*** All exchanges are subject to current list prices and any discounts applied to the original purchase may not apply for an exchange.