HOW DO I RETURN AN ITEM?
- If the original tag is attached and the item is unused, unworn, and unwashed, we'll take it back within 30 days of the item being delivered to your door for a refund.
- For your convenience, a free Return Shipping Label is included in your shipment.
- To initiate the return, go to www.maxwellandgeraldine.com/returns, enter your order number, and indicate which item(s) you’d like to return.
- Securely repackage your merchandise. We provide a resealable shipping bag that you can use if you hold on to it.
- You may drop your package off at any USPS Drop Box or USPS Store Location. Please allow 2-3 weeks for a return to be processed. Due to increased volume and the impact of COVID-19, returns processing is delayed.
WHY DON’T YOU ALLOW EXCHANGES?
- We set up our system to make returns as simple and painless as possible. It’s simply faster and easier for you to return your package and order a new item, than initiate an exchange.
HOW LONG BEFORE I SEE MY REFUND?
- Please allow up to two-three weeks for your refund to be processed once the returned package has been received at our warehouse. Due to increased volume and the impact of COVID-19, returns processing is delayed. Please allow additional time for your return to be processed as we have implemented additional precautions in our warehouse to ensure the safety of our team. You will not get an email notification when your refund is processed. The refund will automatically post to your account. Depending on your bank, refunds may not be posted on your statement for another 2-3 business days.
ARE RETURNS FREE?
- Yes. We accept returns within 30 days of the item being delivered to your door. For your convenience, we’ve included a free Return Shipping Label in your shipment.
HOW DO I RETURN A GIFT?
- If you are returning a gift, we are more than happy to offer an exchange or store credit for the return. Please contact customer service via chat or email at firstname.lastname@example.org to make sure we have all of your information.
CAN I SHIP MULTIPLE RETURNS BACK TOGETHER?
- Yes! You may return items from more than one order together. To initiate the return, go to www.maxwellandgeraldine/returns, enter your order number, and indicate which item(s) you would like to return.