HOW AND WHEN WILL MY ORDER SHIP?
Most products are shipped from our warehouse in Virginia via USPS or UPS, depending on the shipping method selected at checkout.
- Please note that some products are shipped directly from the vendors via UPS, USPS or FedEx and may arrive in separate packages.
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For orders placed after 2 PM EST, delivery times will go into effect the following business day.
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SHIPPING METHOD
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SHIPPING CARRIER
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SHIPPING SPEED
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Standard (FREE)
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USPS
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Up to 10 Business Days.
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Expedited ($15)
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UPS 2-Day
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2-3 Business Days
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Next Day ($45)
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UPS Next Day
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1 Business Day (Orders Placed by 2 PM EST)
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Maxwell and Geraldine is not responsible for any package lost or stolen after confirmed delivery. For this reason, we strongly encourage customers to select our Expedited with Signature option at checkout. This is our only insured method of shipping.
WHAT IF MY ORDER IS LABELED AS DELIVERED BY THE SHIPPING CARRIER, BUT I HAVEN'T RECEIVED IT?
When packages appear to be missing, it is usually one of the following situations:
- The package may have been delivered to a neighbor's home.
- The package has been delivered to a different spot than normal on your property.
- The shipping carrier marked the order as delivered before it actually has been.
- If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!
DO YOU SHIP INTERNATIONALLY OR TO CANADA?
Unfortunately, no. We hope to in the future!
